Course Title
The Managerial Process
Course Description
This course is part of the Management and Supervision in Human Services professional certificate program, which is geared toward professionals who find themselves in a management or supervisory role at a social work agency or human services organization, yet have not had formal management training or leadership experience.
Module 1: Managing Staff
Stepping into a management role is both exciting and challenging. This module supports new managers in building a strong foundation in staff supervision and leadership within the unique context of human services. Participants explore key areas of performance management and employee development. With a focus on real-world application, the course introduces practical tools and strategies for navigating new responsibilities. Topics include Self-Determination Theory, staff motivation, and effective feedback. Through guided self-reflection, participants begin developing a personal management style while learning to foster engagement and autonomy. Participants will gain actionable skills, greater self-awareness, and the confidence to lead with purpose and empathy.
Module 2: Managing Teams
This module supports new managers in human services in building the skills to lead effective, collaborative teams. Building on concepts from Module 1, it introduces core strategies for navigating the challenges and opportunities of team leadership in human services settings. A central feature is the DISC (Dominance, Influence, Steadiness, Conscientiousness) assessment, which helps participants understand their leadership style. Using their DISC profile, participants set individual management goals and apply them to their real-world team management scenarios. The module also explores action-centered and situational leadership, focusing on how managers in human services can adjust their leadership approach to staff readiness and needs while attending to task completion, team cohesion, and individual well-being. Participants leave with a deeper understanding of their leadership approach and practical tools to guide, support, and motivate their teams toward shared goals.
Learning Objectives
- Participants will explain the core principles of Self-Determination Theory and its relevance to staff motivation.
- Participants will identify different types of motivators and when and how to apply them.
- Participants will build a practical coaching framework tailored to the needs of staff in human services settings.
- Participants will deliver clear, constructive feedback that supports employee growth and accountability.
- Participants will be able to apply principles of action-centered leadership to effectively balance task completion, team development, and individual support in real-world management situations.
- Participants will assess their own management style using the DISC assessment and identify ways to leverage their strengths.
- Participants will learn to apply situational leadership principles to adapt their management approach and effectively support team members at different levels of readiness and experience.
- Participants will have the tools to create a personalized plan to guide their future management and team development efforts.
General Information
You must be at least 18 years old to participate in the Management and Supervision in Human Services courses. All sales are final; we are not able to offer refunds. Registrations may not be transferred to another person or to another course, workshop, or program.
Online registration is required to participate in a course. Tuition for each certificate course is $200 for Managerial Process and $180 for the other certificate courses, to be paid by debit or credit card. Registrations will be processed upon receipt of payment. Payment is due in full in order to enroll.
These courses are approved for CEUs for Social Workers in MA, CT, RI, and VT. They meet the requirements for Continuing Education Hours established by the State Board of Social Worker Licensure in ME. If your state is not listed, please check with your local state licensing board to ensure the course meets state requirements prior to registering.
Boston College Continuing Education is required to ensure attendance to award CEUs. Participants must complete the entire program(s) they register for and all available quizzes to receive CEUs; we are not able to award partial CEUs. Those who do not attend the entire program will be unable to receive CEUs.
